Refund Policy
Last updated: October 2026
Thank you for choosing DreamSelf Master. This Refund and Cancellation Policy governs the purchase of digital courses, downloadable workbooks, audio materials, and related educational digital content on dreamselfmaster.com, in accordance with applicable consumer protection laws in Spain and the European Union, specifically Directive 2011/83/EU on consumer rights and the Spanish Royal Legislative Decree 1/2007 (Consolidated Text of the General Law for the Defense of Consumers and Users).
1. Digital Content Nature & Immediate Execution
All educational products and services marketed on this website (including the Birth of the Goddess / Nacimiento de la Diosa courses) consist of intangible, digital content not supplied on a tangible medium. Upon purchase completion, full immediate access to the member portal, video masterclasses, downloadable PDF workbooks, and guided meditation audios is granted instantly.
2. Waiver of the 14-Day Right of Withdrawal (Art. 16(m) EU Directive 2011/83/EU)
Under European and Spanish regulations (specifically Article 16(m) of EU Directive 2011/83/EU and Article 103(m) of Spanish Royal Legislative Decree 1/2007), the statutory 14-day right of withdrawal does not apply to contracts for the supply of digital content that is not supplied on a tangible medium when the performance has begun with the consumer's prior express consent and acknowledgment that they thereby lose their right of withdrawal.
Before completing your purchase on our website and on the secure Stripe payment gateway, you are required to check an express mandatory agreement box stating:
«Al comprar, solicito acceso inmediato al curso y acepto que pierdo mi derecho de desistimiento de 14 días. No se aceptan devoluciones una vez realizada la compra.»
(«Upon purchasing, I request immediate access to the course and agree that I waive my 14-day right of withdrawal. No refunds are accepted once the purchase is made.»)
By checking this mandatory box and confirming your payment, you expressly agree to the immediate delivery of the digital content and acknowledge that you lose your right of withdrawal. Consequently, all purchases are final and no refunds, cancellations, or returns are accepted once payment is processed and access is provided.
3. Technical Support and Access Guarantee
While course sales are non-refundable, your satisfaction with the technical accessibility of your purchase is essential to us. If you encounter any technical difficulty accessing your member area, viewing the masterclass lessons, or downloading the materials:
- Contact our support team directly at: lapalmajoa@gmail.com, including the email address associated with your purchase and a summary of the issue.
- Our support team will respond within 24 to 48 business hours to verify your access, assist you with login troubleshooting, or provide direct alternative secure download links.
4. Unauthorized Transactions
If you believe an unauthorized transaction has occurred with your payment method, please contact us immediately at lapalmajoa@gmail.com before initiating a payment dispute with your card issuer, so we can investigate and resolve the issue quickly.
5. Seller Identification & Contact
The digital courses and services are operated and sold by Joanna Nadolska, residing in La Palma, Canary Islands, Spain.
Contact Email: lapalmajoa@gmail.com
Website: https://dreamselfmaster.com